If your company hasn't yet migrated to a comprehensive communication platform, you're already falling behind the competition. Outdated phone systems are retiring and making way for full-fledged contact centers, such as the cloud-based Microsoft Teams service. 

Article Contents:

• Revolution thanks to the pandemic
• Benefits of Microsoft Teams Phone System
• Modern solution for less money
• Simple installation and management
• Availability from any device
• Secure data encryption
• All communication in one place
• Voice calls, meetings, and streams
• Great integration with other applications
• Monthly payments according to your needs
• Work more efficiently with Microsoft 365

Revolution thanks to the pandemic

Remote work and hybrid work Became the norm due to the pandemic. However, the past year and a half, in addition to home offices, has also been marked by a global communication revolution. Among reliable, affordable, and versatile tools for teams of any size is the popular Microsoft Teams. This is used by over 250 million users and their numbers are constantly growing. In addition to online meetings or synchronization calls, you can also use it effectively for customer service and support. Today, however, we will look at the features of the Teams phone system and how you can use them to call customers' regular phone numbers.

Benefits of Microsoft Teams Phone System

The option to contact a company by phone is still extremely important for customers or clients. It reflects the maturity, size, and trustworthiness of your company, as well as the quality of customer care. The Microsoft Teams service consolidates all the features of a calling platform with the benefits of a traditional call center. He also acts as an administrator of other communication channels, such as emails, direct chat, and social media.

Modern solution for less money

Traditional private branch exchanges (PBXs) allow you to make, receive, and transfer calls from multiple phone lines and extensions. They can use voice menus, conduct conference calls, manage voicemail, and select music for hold. With S Teams, you get all the benefits of a traditional call center and phone system at a lower cost. Managing phone systems in the cloud saves you money on hardware purchases, training, and maintenance.

Simple installation and management

Are you concerned about difficult installation and technical operation? Migrating to the modern cloud service Microsoft Teams will bring you no worries. The supplier takes care of everything, covering the costs of updates, troubleshooting, and expensive IT maintenance. You set up, assign, and manage phone numbers for users directly within the system. The entire service is programmed for the user's benefit, so you can easily handle all tasks. You can quickly and simply set up operators, ringing duration, or assigned phone numbers.

Availability from any device

You or your employees can make and receive calls on any device. You connect to the cloud via a mobile phone, desk phone, laptop, or desktop computer. You can make traditional phone calls, video calls, and instant chats. Communicate anytime, anywhere, in the way that suits you best. Customers and clients can also contact you from any device 24/7. With Teams calls, you get a comprehensive solution for customer phone and text support, handling business calls, and replacing your phone system. All in one integrated solution.

Secure data encryption

Do you need to communicate sensitive information, or do you just want to ensure data security? Microsoft Teams offers an accessible and reliable solution that encrypts all voice and text communication. Regardless of how you communicate, your employees, customers, clients, and their intellectual property are always safe. 

All communication in one place

Thanks to the Teams extension for calling, your employees will be able to handle all forms of communication on one screen. In practice, this means instant access to all customer details, a history of shared communication, and a perfect omnichannel experience for employee efficiency. In addition, you will appreciate the benefits of automatic call forwarding, where incoming calls are simply transferred to the right person. You can also set routing parameters according to time zone, language, or availability. 

Voice calls, meetings, and streams

Microsoft Teams is not just a phone system; it's a versatile partner for your business. It allows you to organize work meetings that go beyond traditional voice calls. You can host full online team meetings, live stream conferences, create webinars, and much more. Internal cloud calling features are also available, such as an auto-attendant, call queues, captions, or call transcription.

Great integration with other applications

Do you use other applications? Within Microsoft Teams, you can work directly in Microsoft Office applications during calls and meetings. Teams can also be used to implement all the applications with which you typically communicate with your customers or colleagues. This way, you can literally tailor your workspace to your team. In the Teams application, you will find a comprehensive intranet, news, messages, but also systems for registration or invoicing, linked to phone calls and video calls. 

Monthly payments according to your needs

You can pay for the service monthly, but highly flexible licenses are also available. This way, your corporate communication center expenses are maximally tailored to your needs and under complete control. The license fees are variable depending on the workload, which is an ideal solution for fast-growing companies, but also, for example, for companies selling seasonal goods. Contact us we will gladly help you choose a suitable license and prepare a non-binding price quote.

Work more efficiently with Microsoft 365

Take even more control of your work and bet on the integrated Microsoft 365 ecosystem. It is the ideal solution for modern businesses that value secure and understandable record-keeping.. V Opium Systems We specialize in application development for all components of Microsoft 365, including SharePoint and Teams.

Don't worry about the system change. We will help you transition to Microsoft 365, including migration and adoption readiness.. We will train new users in your company, or we can design and implement solutions precisely according to your needs. There are a sea of possibilities, just dive in headfirst!

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